Young Professional

Support for Central Service Desk (f/m/d)

Date: 15.06.2022 | Location: Stuttgart

All open positions

Your profile

  • Training as an IT specialist (m/f/d) or comparable in-depth IT training or professional experience.

  • In addition to knowledge of common client and server operating systems, experience with AWS, Docker and Microsoft 365 is also needed

  • Experience in supporting web and desktop applications

  • You have good general technical knowledge

  • Support knowledge in the area of enterprise systems (e-commerce, enterprise resource planning, PLM, CRM, …) is an advantage

  • Good knowledge of German and English, both written and spoken

  • Independent, reliable and customer-oriented way of working

  • Ability to work in a team, flexibility, strong communication skills

  • High, continuous willingness to learn

Your tasks

  • First and second level support with focus on our own software applications on premise and in cloud environments

  • Active cooperation and support with internal IT topics at Bertsch Innovation

  • Acceptance and pre-qualification of telephone and written support requests regarding application and infrastructure topics

  • Recording and documentation of tickets in the service desk system

  • Analysis, prioritization and processing of tickets, if necessary forwarding to the appropriate department

  • Follow-up of ticket processing within the organization

  • Coordination with external service providers and other IT departments

  • Supporting the specialist departments with projects, maintenance work, tests, documentation as well as training courses

  • As the first point of contact, you receive and document inquiries, malfunctions and problems

  • You handle technical and application-specific questions

  • You carry out problem identification, error analysis and problem solving by e-mail or on the phone

  • You ensure the documentation and preparation of new solutions

  • If necessary, you take over on-call duties

Your benefits

  • Working in an international team that supports you in all areas.
  • Personal responsibility and freedom for your own impulses, flat hierarchies.
  • Room for personal and professional development.
  • Company pension plan.
  • Comfortable working atmosphere with free drinks, fruit and events.
  • Modern office, close to the main train station, with optimal public transport connections.
  • Large selection of restaurants and cafés nearby.

  • Lockable bicycle room available.

Your application

All applicant information and information on data protection can be found here.

Apply now by e-mail to Due to GDPR we would like to point out that the transfer of data by e-mail might not be the most secure form of submission. For this reason, you are more than welcome to send your application by post to:

Bertsch Innovation GmbH
Kronenstraße 25
70174 Stuttgart

Haven’t found any offer fitting your skills?

If you’re looking for a new job and don’t feel like your skills perfectly fit any of our current openings, don’t worry! We’d still love to hear from you. Just send us your resume and tell us a little bit about yourself, and we’ll keep you in mind for future opportunities.